Contact Pet Sales Australia
Sources checked
Email us at info@petsales.net.au. We reply within 2 working days to say we’ve got it. We work by email, so there’s no phone number.
We’re not an emergency service. If someone is in immediate danger, call 000.
Who to contact
- An animal in danger. Contact the RSPCA in the state or territory where it is. In the Northern Territory, contact the NT Government’s Animal Welfare Branch. Don’t wait for us. A pet locked in a hot car? Call police straight away: 000 in an emergency, or 131 444. Report a Concern has the number for each state and territory.
- A scam, or someone pretending to be us. If you’ve paid, call your bank or card provider now and ask them to stop the payment. Forward what they sent to info@petsales.net.au with “Scam” in the subject, and report it to Scamwatch. Report a Concern has the full steps. Once listings open, you can also use “Report This Listing” on a listing.
- Checking a breeder before you pay. See how to look up a breeder’s number.
- Rehoming a pet, or running a rescue. See how to rehome a pet, or Rescue and Adoption.
- Selling a pet. See how listing works. Join the list and we’ll email you when listings open.
- A complaint about us. Email us. A person handles complaints about us. Our Complaints page explains how we handle complaints and how long we take.
- Your information. Our Privacy Policy explains how to see, fix or delete it.
- Authorities. Police, councils, animal welfare authorities and RSPCA inspectors can email us from an official address, with “Authority request” in the subject. A person reads authority requests. Before we disclose anyone’s details or remove anything, we confirm the request using contact details we find ourselves. Report a Concern says what to include. The eSafety Commissioner can send notices to the same address.
Before you email us
Don’t send us card or bank numbers, passwords, sign-in codes or ID documents. If you send a receipt, cover your card or account number. If you report to us, we may give the relevant authority your report and your contact details, so they can ask you about it. Claude, an AI assistant made by Anthropic in the United States, reads every email sent to info@petsales.net.au, to sort it and send our reply that we’ve got it. Your email goes to Anthropic, but not the files attached to it. Our Privacy Policy explains how we handle your email.
How to tell an email is really from us
Our emails come from info@petsales.net.au, though that can be faked. We’ll never ask you, by email or message, for your bank or card details or a sign-in code, or ask you to pay another member. Until listings open, we don’t charge for anything.
If you’re not sure an email is ours, don’t click its links. Email info@petsales.net.au and ask. Our guide explains how to spot a pet scam.
Who runs Pet Sales Australia
Pet Sales Australia, at petsales.net.au, is a business name registered with ASIC. A sole trader in Victoria runs it under ABN 43 597 814 497, which anyone can look up on ABN Lookup. About Pet Sales Australia explains how the business makes money and what its seller checks do and don’t cover.